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| Hellophiphi.com | Krabi hotels, Koh Phi Phi resorts and accommodation |
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| Hello Phi Phi Policy |
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Cancellations
A cancellation constitutes a partial or complete termination of the booking agreement prior to check-in and relates to an existing reservation reference number.
- Changes notified directly to the hotel only, will not be accepted by Hello Phi Phi . Com.
- Your cancellation must be confirmed back to you by one of our Customer Service Advisors. If you have not received a confirmation of your cancellation within 48 hours after submission, it means we have not received it and you must resubmit it.
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| Cancellation Timing |
Cancellation Charges |
| More than 7 days before check-in |
1 night charge + bank transfer costs |
| 2 to 7 days before check-in |
50% of the total accommodation booking, with a minimum of 1 night charge + bank transfer costs |
| Within 24 hours of check-in |
No refund (100% charge) |
| After check-in (incl. early check-out) + No shows |
No refund (100% charge) |
| Cancellation of peak season bookings* |
No refund (100% charge) |
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* e.g. Phi Phi Island hotels and resorts in Thailand offer no refund for bookings made for the dates between 1st November to 1st March (Phi Phi’s Peak Season). |
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Please note that occasionally charges may vary depending on the individual hotel or operator policy. Should these charges exceed our own policy, the hotel's policy charges will apply. We recommend taking appropriate travel insurance to cover for any eventuality.
No Show / Late Arrival
No show is a failure to check-in on the date specified on your Hotel Voucher and relates to your booking reference number.
- Not checking into the hotel on the scheduled day, not checking into the hotel at all will receive no re-fund for any unused nights of your booking. We recommend taking appropriate travel insurance to cover for any eventuality.
- In the event that you will not be able to check-in on the original date organised, please send e-mail to hellophiphi@yahoo.com. In order for us to ensure accuracy, we will not accept amendments over the phone, without written confirmation.
- Notification is required so we can inform the hotel of your pending arrival. Without this notification, the hotel may class your booking as a 'No-Show' (offering no refund) and re-allocate your room to other guests.
Early Check-Out
Early check-out constitutes a partial cancellation of the booking agreement and relates to your booking reference number.
- Early check-outs MUST be conducted in writing e-mail to hellophiphi@yahoo.com. In order for us to ensure accuracy, we will not accept amendments over the phone, without written confirmation.
- Reductions to the number of nights booked are treated as a cancellation and will be charged accordingly. See cancellation section above.
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